FREQUENTLY ASKED QUESTIONS

I did not receive a confirmation email after placing my order.
Sometimes the confirmation emails end up in your spam, or get lost. If you place an order, we will receive it and ship it when the payment is cleared. We apologize for any inconvenience! Please send us a message through the box on the left if you wish for more information!

Can we pay with credit card on your site?
Yes.

How do I pay for an item?
1. Credit and Debit card payments are now possible via our payment merchant VivaWallet which accepts most cards (Visa, Mastercard, etc.).
2. Bank transfer (transfer) is also possible for German and EU residents. Find details when you check out.

What kind of products do you sell?
Loose Leaf is a small online shop for CBD products, namely flowers, oils, cosmetics and other things made from the resinous flower of cannabis (hemp), a plant which has a thousand-year history as a medicine. CBD, a compound naturally contained in cannabis (hemp), is a safe, non-addictive subtance with widely recognized therapeutic properties . It is different from THC, another compound which is contained in cannabis plants, and is a controlled substance. Discover more on our Health page.

What happened to the shop from February to May 2021?
There are discrepancies between EU law, which validates the use and sale of CBD products for health and cosmetic reasons, and German law, which maintains the products in a blurry zone. Until this legal conflict is resolved, the authorities sometimes raid shops and check products, under the false impression that we provide THC products (narcotics). The Looseleaf shop had to close for a while, but we are happy to be back on track to provide you with the best natural CBD products.

Where is Loose Leaf EU located?
Berlin, Germany.

Where can I find your privacy policy and terms?
Here is our Privacy Policy, and here are the Terms & Conditions.

How does shipping work?
We ship across Germany using Deutsch Post and EU countries using GLS or DHL. Generally we don’t ship outside of the EU for legal reasons. We use discreet packaging and smell proof sachets for added precaution. There is no mention of what is inside the parcels. Items will have a tracking number available on request.

How long will it take for my order to arrive?
Orders usually take 1 business day to be processed.
Delivery in Berlin is usually 1-2 days.
Delivery time 2-4 days for the rest of Germany, and 3-5 days for the rest of Europe. Please be patient as these are only estimates.
It can take longer, especially during periods where people order online a lot, like Christmas and New Years.
Please note: orders paid for by bank transfer need to wait until the funds have been received in our accounts to be shipped. This may take an additional 2-5 days depending on your bank and country.

Do you ship over weekends?
Orders taken afternoon Saturday will generally be posted Monday.

Do you accept returns?
No, we do not accept returns. If you want to try a new product, we advise that you first order a small quantity to see if you like it.

Is CBD legal?
Yes. CBD is legal in Germany. According to the German Narcotics Law, CBD (Cannabidiol) is not listed as a substance under strict control and regulation. Indeed, it has no psychoactive effects. THC, another active substance contained in the cannabis plant – is however strictly regulated. Consult this article for more information on EU regulations.

I am subject to drugs testing – is it OK to use CBD products?
No. Drug tests are very sensitive and may detect even the minutest traces of THC that our products may contain. If you are subject to drugs tests for whatever reason, be safe and do not use any of our products.

Can I buy ‘real weed’ from you, just a few grams?
No. We only sell hemp products with very low THC, according to German and EU regulations.