FREQUENTLY ASKED QUESTIONS
What’s going on with the shop?
[updated on 21.01.21]
The authorities are currently checking our products, under the false impression that we provide THC products. The Loose Leaf shop has to remain closed until further notice. We hope to be back in track in a few weeks. Please drop us a line via the contact form if you have an order that did not get refunded as of 23.01.2021.
How do I pay for an item?
1. Credit and Debit card payments are now possible, MasterCard, Visa, Diners etc.
2. Bank transfer is also possible. (Uberweisung)
Germany & EU residents Berliner Sparkasse
U.K. Residents please email us for the Barkley’s UK option.
Where is Loose Leaf Eu located?
How does shipping work?
We ship across Germany using Deutsch Post and EU countries using GLS or DHL. Generally we don’t ship outside of the EU for legal reasons. We use discreet packaging and smell proof sachets for added precaution. There is no mention of what is inside the parcels. Items will have a tracking number available on request.
How long will it take for my order to arrive?
Orders usually take 1 business day to be processed. Delivery in Berlin is usually 1-2 days. Delivery time 2-4 days for the rest of Germany, and 3-5 days for the rest of Europe.
Belgium – 3 days. Sweden 4 days, U.K. 2-3 days France 3-4 days.
Please be patient as these are only estimates. It can take longer
Please note: orders paid for by bank transfer need to wait until the funds have been received in our accounts to be shipped. This may take an additional 2-5 days depending on your bank and country.
Saturday and Sunday.
Orders taken afternoon Saturday will generally be posted Monday.
Do you accept returns?
No, we do not accept returns. If you want to try a new product, we advise that you first order a small quantity to see if you like it.
Is CBD legal?
Yes. CBD is legal in Germany. According to the German Narcotics Law, CBD (Cannabidiol) is not listed as a substance under strict control and regulation. Indeed, it has no psychoactive effects. THC, another active substance contained in the Cannabis plant – is however strictly regulated.
>> Consult this article for more information on EU regulations.
The shop doesn’t seem to have the product I want.
Our products page lists all the flowers, pollens and oils that we generally carry. It may not be up to date with our current stock, so please refer to the options listed in the online shop.
I am subject to drugs testing is it OK to use CBD products ?
No. Drug tests are very sensitive and may detect even the minutest traces of THC our products contain. If you are subject to drugs tests for whatever reason, be safe and do not use any of our products.
Can I buy ‘real weed’ from you, just a few grams ?
No. At this stage it is not possible. We only sell hemp products with very low THC.