FREQUENTLY ASKED QUESTIONS

What kind of products do you sell?

Loose Leaf is a small online shop for CBD products, namely flowers, oils, cosmetics and other things made from the resinous flower of cannabis (hemp), a plant which a thousand-year history as a medicine. CBD, a compound naturally contained in cannabis (hemp), is a safe, non-addictive subtance with widely recognised therapeutic properties. It is different from THC, another compound which is contained in cannabis plants, and is a controlled substance. Discover more on our Health page.

What happened to the shop from February to May 2021?

There are discrepancies between EU law, which validates the use and sale of CBD products for health and cosmetic reasons, and German law, which maintains the products in a blurry zone. Until this legal conflict is resolved, the authorities sometimes raid shops and check products, under the false impression that we provide THC products (narcotics). The Loose Leaf shop had to remain closed for a while but we are now back on track and excited to offer the best range of quality, natural CBD products.

How do I pay for an item?

1. Credit and Debit card  payments are now possible, MasterCard, Visa, Diners etc.
2. Bank transfer is also possible.  (Uberweisung)
Germany & EU residents Berliner Sparkasse.

Where is Loose Leaf Eu located?

Berlin, Germany.

Where can I find your privacy policy and terms?

Here is our Privacy Policy, and here are the Terms & Conditions

How does shipping work?

We ship across Germany using Deutsch Post and EU countries using GLS or DHL. Generally we don’t ship outside of the EU for legal reasons. We use discreet packaging and smell proof sachets for added precaution. There is no mention of what is inside the parcels. Items will have a tracking number available on request.

How long will it take for my order to arrive?

Orders usually take 1 business day to be processed. Delivery in Berlin is usually 1-2 days. Delivery time 2-4 days for the rest of Germany, and 3-5 days for the rest of Europe.
Belgium – 3 days. Sweden 4 days, U.K. 2-3 days France 3-4 days.
Please be patient as these are only estimates. It can take longer

Please note: orders paid for by bank transfer need to wait until the funds have been received in our accounts to be shipped. This may take an additional 2-5 days depending on your bank and country.

Saturday and Sunday.
Orders taken afternoon Saturday will generally be posted Monday.

Do you accept returns?

No, we do not accept returns. If you want to try a new product, we advise that you first order a small quantity to see if you like it.

Is CBD legal?

Yes. CBD is legal in Germany. According to the German Narcotics Law, CBD (Cannabidiol) is not listed as a substance under strict control and regulation. Indeed, it has no psychoactive effects. THC, another active substance contained in the Cannabis plant – is however strictly regulated.

> Consult this article for more information on EU regulations.

I am subject to drugs testing is it OK to use CBD products ?

No. Drug tests are very sensitive and may detect even the minutest traces of THC our products contain. If you are subject to drugs tests for whatever reason, be safe and do not use any of our products.

Can I buy ‘real weed’ from you, just a few grams ?

No. At this stage it is not possible. We only sell hemp products with very low THC.